NAMED COOLEST JEWELER IN AMERICA, 2015

Custom FAQ's

How do I start the custom design process?
What are the steps of the design process?
I have an old piece of jewelry I don’t wear. Can I make it into something new?
I have a picture of a piece of jewelry I’d like. Can you copy it?
How long does it take to make a piece of custom jewelry?
How much does a piece of custom jewelry cost?
Is there a less expensive alternative to custom designed jewelry?
Can I bring in assorted pieces of old and/or broken jewelry to trade in and lower the price?
I like white metal. Can you make my custom piece in silver instead of white gold or platinum?
Will my jewelry be safe with you while you’re working on it?
What about conflict diamonds?

How do I start the custom design process?

Come in anytime. You don’t need an appointment, as we always have someone on staff with custom design expertise. We’ll discuss your ideas, and with our experience, make suggestions and help guide you as we clarify a design you love. 

What are the steps of the design process?

The steps are:
  • The design consultation, which we do together, usually in the store.
  • Making the computerized model and sending you a rendering (computer image of your jewelry). This process takes about four weeks, but sometimes can be done in less time.
  • Review and discussion of the rendering. If adjustments are desired, we will change the model and send you a new rendering.
  • Fox Fine Jewelry creates a wax model with our computerized milling machine.
  • We create a mold and cast metal into the mold.
  • We assemble any parts of your jewelry, set any diamonds or gemstones, polish and finish your jewelry!

I have an old piece of jewelry I don’t wear. Can I make it into something new?

Yes, redesigning jewelry is our specialty! We’ll give you credit for the metal and use your stones if they fit with the design you want. If you want to use the same metal because it’s sentimental, we may need to refine your metal first as its own individual lot. The cost for refining gold is about $150. Design tips and ideas (***FIX LINK***)

I have a picture of a piece of jewelry I’d like. Can you copy it?

No, but we can make something similar. For ethical and legal reasons, we never copy another’s design. We use them for inspiration.

How long does it take to make a piece of custom jewelry?

Please allow six to eight weeks, although in certain circumstances we can finish your jewelry in four weeks.

How much does a piece of custom jewelry cost?

Custom jewelry costs a little more because of creating a unique design especially for you. The additional cost is about $250 to $1,000 for almost all custom pieces. Some simple pieces will be less. More complicated pieces, especially with intricate designs and many gems will be more. Many designs do not need a custom design (model, render, mold and casting), and we can save you money by finding a mounting for you (see the next FAQ)

Is there a less expensive alternative to custom designed jewelry?

Yes! We have extensive catalogs of mountings (jewelry without the stones) for you to select from. Because these mountings are already created, this option approximately reduces the price by the design fee.

Can I bring in assorted pieces of old and/or broken jewelry to trade in and lower the price?

Yes, we will give you credit for the metal, including a special 30% bonus (***FIX LINK***). Because best results occur with refined metal, we will not use the same metal unless you want us to for sentimental reasons.

I like white metal. Can you make my custom piece in silver instead of white gold or platinum?

Yes, but we don’t recommend it. Silver wears at a far faster rate than other metals. Since a significant portion of the cost is in the design fee and labor, you’ll get generations of enjoyment from a stronger metal. An exception to this might be heavier pieces, for example large cuff bracelets, where the metal price would be very significant to the overall cost.

Will my jewelry be safe with you while you’re working on it?

Your jewelry will be photographed and described when you drop it off. It is insured while in our possession. Apart from stone cutting and polishing, we do not send out our work, eliminating transit and third party risk.

What about conflict diamonds?

Conflict free diamonds are diamonds that are responsibly sourced diamonds. Conflict free diamonds are mined, cut, polished and distributed in ethical ways. The profits do not fund war, terrorism, the drug trade or other criminal activity. The Kimberley Process (***FIX LINK***) was set up to guide and monitor diamond mining. All of the important diamond producing, cutting and distribution companies of the world adhere to the Kimberley Process. In Ventura, Fox Fine Jewelry only works with diamond cutters and dealers who guarantee their diamonds are responsibly sourced and traded under Kimberley Process. (***FIX LINK***)
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