Orders of $199 and over receive free shipping in the continental U.S. For orders under $199, or outside of the continental U.S., a shipping charge will be applied.
We want you to love your jewelry from Fox Fine Jewelry! We will happily refund all regularly priced, in-stock items within thirty days of the invoice date. Sale items may be returned for store credit and are not refundable. Shipping costs are not refunded or applied as a store credit.
Custom, special order, and modified jewelry are not returnable
Custom designed, special order or modified jewelry* are not returnable. Orders may be canceled before they are shipped or within 24 hours from the time of the order, whichever comes first.
*Modified jewelry is any item that Fox Fine Jewelry modifies at your specification. Examples include, but are not limited to, ring sizing, stones set, and chain lengths altered. Although modified jewelry is not returnable, in limited cases Fox Fine Jewelry may, at its option, refund a portion of the purchase.
Initiating a return
If you are local, stop in! Otherwise, call (805) 652-1800 or send an e-mail to firstname.lastname@example.org with your order number and your request. Returns are accepted if received via shipment or returned in person within thirty days from the invoice date.
Enclose your item in unused condition with the Fox Fine Jewelry gift box, along with a copy of the receipt. If you purchased a diamond and received a report, enclose the report with your return.
We recommend adequate padding and using an insured shipper, like FedEx. Insure your package and address it to “Fox” with no mention of jewelry on the outside of the package. Ship your package to Fox, 560 East Main Street, Ventura, CA 93001.
Once the item has been returned to us and verified, you will be refunded within 7-10 business days, net of shipping costs. If you received free shipping, a maximum of $35 will be charged for shipping in within the contiguous U.S.