Orders of $99 and over receive free shipping in the continental U.S. For orders under $99 in the United States, and for all orders to Hawaii and Alaska, a $15 shipping charge will be applied. We’re sorry, but we cannot ship internationally at this time.
All regularly priced, in-stock items are returnable. Sale items may be returned for store credit. Custom designed, special order or modified jewelry is not returnable.
To initiate a return, send an e-mail to firstname.lastname@example.org with your order number and your request. Returns may be made at our Ventura, CA store or via a shipping carrier. Returns are accepted if postmarked, shipped or returned in person within twenty days from the invoice date.
Shipping instructions: Enclose your item in unused condition with the Fox Fine Jewelry gift box, along with a copy of the receipt. We recommend adequate padding and using an insured shipper, like FedEx. Address it to “Fox” with no mention of jewelry on the outside of the package.
Once the item has been returned to us and verified, you will be refunded within 7-10 business days, net of shipping costs. Free shipping costs are $25.