For your security, we photograph, describe and insure every piece of jewelry. Your jewelry stays secure at Fox Fine Jewelry, locked at all times except when we are working on it. Jewelry repairs are done on-premises in our workshop under the guidance of our owner, George Fox, Certified Gemologist and Master Jeweler.
All jewelry consultants at Fox Fine Jewelry are certified in jewelry and gemology. We’ll begin with inspecting the security of your jewelry. We’re looking for worn or broken prongs, so you don’t lose any diamonds or gems. We’re also looking for worn supporting struts or links. A simple repair can save you from losing your pendant or bracelet when a link wears through!
Our cleaning station and jewelry spa is right behind the counter in full view, so we can clean your jewelry when needed to inspect it better. We’ll check that your gemstones or diamonds are secure and tight, and we’ll ask you questions so we can recommend the best repair for you. If repairs are needed, we’ll give you an exact quote and due date.
You don't need an appointment to have your jewelry cleaned and checked for security. In fact, we recommend having your jewelry cleaned and inspected every six months (about as often as you change the oil in your car.) Stop by anytime we're open!
We repair your jewelry in-house in our downtown Ventura workshop. Our expert jewelers are masters at everything from ring sizing, to retipping prongs, to fixing broken chains, to complicated restorations and custom work. We work with precious metals, like silver, gold, and platinum. We're also one of the few jewelers who can work on costume jewelry, made out of non-precious metals. Over the years, we've developed a reputation for our repair work, and we work with clients across the country to restore, repair, and remake their jewelry.
Virtually every person's fingers fluctuate and change, day to day, season to season, and over the years. Picking your perfect ring size is a combination of science, art, and personal preference. Our sales associates can assist you with selecting your preferred size. We're very exact, and we can size to the eighth of a size. If you want a ring to be a size 4.875 or 8.375, our jewelers can make it happen.
When we size your ring, we'll also polish it, and rhodium plate it (if it's white gold). If there are any diamonds or gemstones in your ring, we'll check and tighten them, so they're secure in the setting. We take extreme caution when we size rings up or down, so your gemstones and diamonds look exactly like they did when you brought them to us.
Chains can break when they get caught on something or yanked. Sometimes, after many years of wear, the links on a chain develop wear spots, and break at the thin spots. A common story we hear is, "My toddler pulled on my necklace, and it broke!" We can repair your broken chain, whether it's broken in spot, or many.
Fox Fine Jewelry can also replace broken clasps. We offer many different types of clasps, including spring rings, lobsters, hidden box clasps, magnetic clasps, and toggles. You can select your favorite clasp, and we'll install it for you on your chain, necklace, or bracelet.
Over time, the metal holding your diamonds and gemstones wears away. We can add new metal, to keep your diamonds secure. Depending on the setting style, we may recommend new tips, rebuilding a channel, or a new crown. We repair many types of worn down settings, no matter if your diamonds are prong set, channel set, pave set, bezel set, or pave set.
If you have a Tiffany style crown holding your diamond, we usually recommend replacing the crown instead of retipping on top of the existing metal. Think of retipping a crown like having your tires retreaded, and a new crown like getting a new set of four new tires.
If you have lost a diamond out of your ring, we can replace it. Diamonds can fall out of rings and other jewelry if the metal holding them in has worn away, or has moved. If your ring is smashed or hit, and becomes out-of-round, the metal holding your diamonds can shift. When that happens, the diamonds will become loose, and can fall out. If you're missing a diamond, Fox Fine Jewelry can select a replacement and set it into your jewelry.
When a ring has gotten a lot of love over the years, it can need a new shank. The shank is the part of the ring that goes around your finger. We can replace the old, thin shank with a more durable shank, so that it will last for years to come. Depending on where your thin spot is, we may recommend a quarter shank, half shank, or three quarter shank.
Fox Fine Jewelry can repair antique, vintage and even heirloom costume jewelry. Because we have highly specialized equipment and a team of veteran jewelers, we can restore and repair vintage engagement rings and other antique jewelr that other jewelers won't touch. We can replace gemstones and diamonds, rebuild prongs, settings, and supporting galleries, and rebuild crushed or bent jewelry. We can work on your antique jewelry, regardless if it's made out of gold, silver, platinum, or costume jewelry.
When you have an vintage engagement ring or antique jewelry piece that has been worn for generations, we may suggest making a replica instead. Using CAD (computer aided design), we can reimagine your antique engagement ring exactly like it was originally. Fox Fine Jewelry can reset your original diamonds and gemstones, and in some cases, we can recase the original metal, too. We have recreated hundreds of vintage engagement rings and other heirloom jewelry. All our replica antique jewelry is created on premises in our workshop in downtown Ventura, CA.
It's tough to break a diamond, the hardest substance you can find on Earth! If you hit it just right (or wrong), diamonds can crack or chip. Once your diamond has a chip, it's at risk of chipping or breaking further. Fox Fine Jewelry can recut your diamond, so it's no longer chipped. We can also recut your diamond to be a different shape, like if you want your Old European Cut diamond to change into a Round Brilliant Cut diamond.
Gemstones are not as hard as diamonds, and over time they can develop surface scratches and chips. When a gem has scratches, it is abraded. There's a fix! We can polish abraded and scratched gemstones so they look bright and shiny again. Fox Fine Jewelry can also replace missing stones, including inlaid gems, recut your cracked gemstone, or cut a faceted or cabochon gem out of rough material.
After the Thomas Fire swept through Southern California, we restored hundreds of pieces of burnt and charred jewelry. In fact, many pieces of burnt jewelry can be repaired or refurbished! The heat from the fire can turn your jewelry black, and burn your diamonds. Burnt diamonds look chalky and frosted. We can polish your jewelry, so it looks bright and shiny again. We can polish your large diamonds so they look brand new, or replace them with new diamonds if they're smaller than 3mm (~.11ct each).
We are experienced in common repairs, like ring sizings, and uncommon repairs, like rebuilding channels, hand engraving, hand fabrication, custom jewelry, and more! Repairs are photographed, described and insured for your security. Our jewelers are meticulous, and work under microscopes, so that your jewelry is restored to our exacting standards. Want to see more before and after photos of our repair work?
Prices depend upon many factors. We’ll give you a firm quote when we see your jewelry, but here are some common prices:
Fix broken chains – most are $29
Replace broken clasps – most are $29 plus the cost of the clasp
Repair a broken tip or prong – begins at $58. When one prong holding a stone breaks, the other prongs usually need work too. We don’t want you to spend money to have us fix a prong, and then lose your diamond or gem because a different prong broke! For your security, we’ll often recommend replacing the entire piece holding the stone (called a crown or head). Prices to replace a crown vary, and we’ll give you an exact quote so you can choose either prong repair or crown replacement.
Ring sizing - prices begin at $76 and vary depending upon:
When rings are sized, the curve of the ring tightens (when sizing down) or flattens (when sizing up). This tends to loosen the prongs that hold your diamonds and gemstones. At Fox Fine Jewelry we take the extra step to tighten every single prong on every stone. We polish and rhodium plate (“dip”) your white gold ring, so that it is shiny and bright white again.
We fix rings and jewelry that other jewelers say simply can’t be repaired because we’ve invested in the latest equipment and training. We repair all metals, including gold, silver, platinum, palladium, titanium and costume jewelry.
Many people want to reset diamonds or gemstones from pieces they no longer wear or have inherited. We can reuse your metal or give you credit for it, and discuss the many options available to you. Custom designed jewelry is our specialty!
Most repairs take about two weeks, depending upon the extent of the repair and if we have any necessary parts in stock. You will be given a specific due date, which will be noted on your receipt. There are many steps each repair goes through, so we run our repairs in batches to keep our prices down. If you’d like your repair sooner, including while you wait, we’re happy to do so! Please note there is a small rush charge.
You don’t have to keep track of when your repair is ready! We’ll text you when your jewelry is ready. You don’t need your receipt - for your security, you will be required to show your photo ID, and we’ll only release your jewelry to people listed on your account, or people you have specifically preauthorized. We can also ship your jewelry to you (usually $25-$50 for most pieces).
Have any old or broken jewelry that you won’t be wearing? Bring it in and we’ll give you a 30% bonus for store credit, which you can use towards your repair or anything else at Fox Fine Jewelry.
The security of your jewelry is paramount at Fox Fine Jewelry. We photograph and describe your jewelry in our system, and insure it. Detailed instructions are written, and you’re given a receipt with the photos and full documentation. Then, we lock up your jewelry.
Come in to Fox Fine Jewelry for a free cleaning and inspection. We'll give you a firm quote if repair work is needed. If you're unable to come in, you can contact us to discuss your project over the phone, via email, or text. You'll need to send your jewelry to us, so that we can repair it. We'll give you secure shipping instructions before you ship.